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Gizella Nagy, RST Counsellor, Couples Therapist

Gizella Nagy, RTC #3308

Are you considering seeking counselling services but unsure about how health insurance coverage works? At Start Again Counselling, we understand the importance of navigating this process smoothly to ensure you receive the support you need without added financial stress. Here's what you need to know about health insurance coverage for counselling sessions.

Understanding Health Insurance Coverage for Counselling Sessions: What You Need to Know

  1. Variability in Billing Process: The billing process for counselling services can vary depending on your insurance provider. While some insurance companies may offer direct billing, others may require clients to pay upfront and then seek reimbursement.

  2. Coverage Specifics: Counsellors associated with the Association of Cooperative Counselling Therapists of Canada (ACCT) may have their sessions covered by various insurance companies, including SunLife, Pacific Blue Cross, Green Shield, Equitable Life of Canada, or ClaimSecure. However, it's essential to note that coverage specifics and billing procedures might differ among these providers.

  3. Direct Billing: Currently, Start Again Counselling does not offer direct billing through insurance companies. Clients typically pay for sessions upfront and then seek reimbursement from their insurance providers.

  4. Receipt Eligibility: It's important to clarify your coverage for the receipt eligibility of a Registered Therapeutic Counsellor with your specific insurance company. This ensures that you understand what services are covered under your plan.

  5. Contact Your Insurance Company: To fully understand your coverage and the reimbursement process, we strongly recommend reaching out directly to your insurance company. They can provide detailed information on covered services and offer guidance on billing procedures.


At Start Again Counselling, we are committed to supporting you every step of the way. If you have any further questions or need assistance navigating the health insurance process, please don't hesitate to contact us. Your well-being is our priority.

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