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On the Phone

Q & A

For an online counselling service, our Q&A section covers a range of topics to address potential clients' concerns and provide them with essential information about the service. We look forward to being there for you!

What is online counselling, and how does it work?

Online counseling, also known as e-counseling or teletherapy, is a form of mental health support provided through digital platforms such as video calls, phone calls, or messaging apps. Clients can connect with registered therapeutic counsellors or therapists remotely to receive counseling and support.

Is online counselling as effective as in-person counselling?

Research suggests that online counselling can be just as effective as traditional in-person counselling for many individuals. However, effectiveness may vary depending on the individual's needs and preferences. Registered therapeutic counsellors are trained to provide high-quality care through online platforms.

What types of issues can be addressed through online counselling?

Registered Therapeutic Counsellors are qualified to address a wide range of mental health concerns, including anxiety, depression, relationship issues, stress management, grief and loss, self-esteem, and more. If you have specific concerns, our intake process can help match you with a therapist who specializes in those areas.

How do I know if online counselling is right for me?

Online counselling can be a suitable option for individuals who prefer the convenience and accessibility of remote therapy or who may have difficulty accessing traditional in-person services. It's essential to consider your comfort level with technology, privacy concerns, and the type of support you're seeking. A Registered Therapeutic Counsellor can help you determine if online counselling is a good fit for your needs.

Is online counselling secure and confidential?

Yes, we take your privacy and confidentiality seriously. Our Jane App platform complies with the highest industry standards for data security and encryption to ensure that your information remains confidential. Additionally, Registered Therapeutic Counsellors adhere to strict ethical guidelines to protect your privacy.

How do I get started with online counselling?

Getting started is easy! Simply contact us to schedule an initial consultation. During this consultation, you'll have the opportunity to discuss your needs and preferences with a Registered Therapeutic Counsellor, who will then work with you to develop a personalized treatment plan.

What are the fees for online counselling?

Our fees vary depending on the type of service and therapist you choose. We offer different pricing options, including individual sessions and client centered, tailored intensive workshops. We also accept certain insurance plans, and some services may be eligible for reimbursement. We can provide you with detailed information about our fees and payment options.

Can I choose my therapist?

Yes, we understand that finding the right therapist is essential for a successful counselling experience. After your initial consultation, we'll match you with a therapist who best meets your needs and preferences based on factors such as specialization, availability, and therapeutic approach. If you have specific preferences, please let us know, and we'll do our best to accommodate them.

What if I need to reschedule or cancel an appointment?

We understand that life can be unpredictable, and sometimes you may need to reschedule or cancel an appointment. We ask that you provide us with at least 24 hours' notice if you need to make any changes to your scheduled sessions. This allows us to accommodate other clients who may be waiting for an appointment. Please refer to our cancellation policy for more information.

How do I know if counselling is helping me?

Counselling progress can vary from person to person, but a Registered Therapeutic Counsellor will work collaboratively with you to set goals and track your progress throughout your treatment. We encourage open communication and feedback to ensure that you're getting the support you need. If at any point you feel that counselling is not helping you, we can explore other options or make adjustments to your treatment plan as needed.

Backed by Legacy Brand: Start Again Counselling's Endorsement from Cocoon Wellness

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